IT Service Desk - Level 2
Level 2 Service Desk job opportunity based in Chatswood, for a 3 month contract.
Your new company
You will be working for a well-established global company. They are currently seeking an outgoing customer focused Level 2 Service Desk Support Analyst to provide both face to face and remote technical support to the members of the organisation for a 3 month contract, until the end of January, potentially longer.
Your new role
- Managing and resolving assigned tickets of end user requests
- Maintain upgrades by troubleshooting and resolving issues
- Act as first point of contact for customers
- Inbound customer phone calls and emails
- Undertake necessary diagnosis and troubleshooting for hardware failures, Outlook issues, VPN issues and basic network issues
What you'll need to succeed
- At least 2 years previous experience in a desktop support role
- A vibrant personality and passion for IT
- Strong communication skills, with a customer service focus
- Troubleshooting skills for basic to medium networking and software issues
- Proficient with phone support, call-logging tools, remote access etc
- ITIL Incident Management and Service Delivery qualification is a bonus
- Experience with Windows 10, Office 365, SCCM and SOE
What you'll get in return
A fast-paced, challenging work environment and the ability to gain experience with a global company.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
SA Licence number : LHS 297508
- Date Listed:22/01/2020
- Last Edited:22/01/2020
- Salary Type:Hourly Rate
- Job Type:Temp
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