Stop looking for your next job - start looking for a CAREER in Financial Services by joining a Top 4 Bank
Your new company
As an industry leader in financial services, this Top 4 Bank has a strong presence across 34 markets, focusing on core markets in Australia and New Zealand. With head office located in Melbourne, you will be joining a business that are committed to attracting and retaining the best, by offering a genuine career path into a world of opportunities.
Your new role
Initially making outbound calls to existing customers, your goal is to provide exceptional customer service and tailored solutions to customers with overdue accounts, whilst adhering to banking compliance guidelines and uncovering future needs for the customer. Your main role will be to recoup existing debt from existing customers and negotiate a payment plan whilst maintaining excellent customer service and professionalism. This role requires you to be available to work full time, on a rotating roster from Monday - Friday working between the hours of 8am - 8pm. The expected start date is in mid December 2019 and employees will be expected to have full availability over the Christmas period.
What you'll need to succeed
In addition to one to two years case management experience, you will have a genuine passion for providing first class customer service. You will be able to listen to the customer's needs whilst operating various systems at one time, you have exceptional communication skills, the desire to work towards individual targets and team goals. Being resilient and able to ask probing questions is a must. Previous experience in a similar role would be advantageous. Notably, agriculture experience is also highly desired although not essential.
What you'll get in return
To begin, 2 weeks of a full time, industry-leading training program, ongoing coaching, opportunity for career progression, a company that promotes a diverse work force and stands by its values.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Stephanie.Kowa******@******.au
Only candidates with full working rights in Australia (no restrictions) who can successfully pass a background check need to apply.
- Date Listed:13/11/2019
- Last Edited:13/11/2019
- Salary Type:Hourly Rate
- Job Type:Temp